Website Privacy Policy

Information You Provide

We may collect information that you voluntarily provide through our website, including:

• Name
• Telephone number
• Email address
• Vehicle year, make, and model
• Requested service
• Description of your vehicle concern
• Appointment details
• Information included in messages submitted through our forms
• Information submitted when requesting financing assistance
• Any other information you choose to provide

Service Request Forms

Our general service-request form may collect your name, phone number, optional email address, vehicle year, make, model, requested service, and short message.

Appointment Requests

Our appointment-request form may collect your selected service, name, phone number, email address, vehicle year, make, model, and description of the vehicle concern. Appointment scheduling may continue through Google Calendar or another third-party scheduling service.

Financing Requests

Our financing-request form may collect your full name, phone number, email address, vehicle year, make, model, requested service, and optional estimated repair amount. If you choose to apply for financing, you may be directed to Snap Finance or another third-party financing provider. The third party may collect additional information under its own privacy policy and application terms.

Text and Email Communications

If you provide your phone number or email address and consent to communications, we may use that information to send estimates, approvals, invoices, vehicle-ready notices, appointment information, service updates, and other communications related to your vehicle or requested services.

AI Receptionist and Customer Communications

Our AI receptionist telephone line, (254) 903-0016, uses an artificial intelligence system to answer questions about services, frequently asked questions, pricing information, and appointment-related matters. Information you provide during a call or other AI-assisted interaction may include your name, contact information, vehicle information, service questions, and the content of your conversation. Depending on the technology provider, calls or interactions may be processed, recorded, transcribed, or stored for service, quality, security, and recordkeeping purposes. You may request to speak with a person during regular business hours.

Automatically Collected Information

When you visit our website, we or our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Pages viewed and links clicked
• Date, time, and duration of visits
• Referring website or page
• General location information derived from your IP address
• Website performance and error information

Service Providers and Vendors

We may share information with companies and contractors that help us operate our business, website, communications, scheduling, customer-service, payment, financing, hosting, security, analytics, and recordkeeping systems. These providers may process information only as reasonably necessary to provide services to us or to you.

Analytics, Advertising, and Third-Party Tracking Technologies

Our website may use analytics and advertising technologies such as the Meta Pixel (Facebook Pixel) and similar tools from third parties. When enabled, these technologies may share information about your interactions with our website, such as website visits, form submissions, phone calls, and appointment bookings, with Meta Platforms, Inc. for advertising, measurement, and audience purposes. We do not share the content of customer form submissions or mobile phone numbers with Meta for Meta's own marketing purposes.

Services You Choose to Use

If you choose to use a third-party service, we may share or transmit information as necessary to provide that service. Examples include:

• Google Calendar for appointment scheduling
• Google Maps and Google Maps reviews
• Snap Finance or another financing provider
• Payment processors
• Communications and messaging providers
• Social media platforms when you interact with us through Facebook or Instagram

Those third parties may collect and use information under their own privacy policies and terms.

Ignition Interlock Providers

When your requested service involves an ignition interlock device, we may share relevant information with the applicable provider, including Smart Start, Intoxalock, RoadGuard, or another provider involved in your service. This may be necessary for installation, calibration, service, removal, scheduling, compliance, billing, or support.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with a subpoena, court order, law, or legal process
• Respond to a government or regulatory request
• Protect the rights, property, or safety of Alignment & Brake Specialist, our customers, employees, or others
• Investigate fraud, security incidents, or unlawful activity
• Enforce our agreements and policies

Business Transfers

If Alignment & Brake Specialist is involved in a merger, sale, reorganization, financing, acquisition, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.

Technologies we use

We use the Meta Pixel (Facebook Pixel) on our website. The Meta Pixel is placed on every page and may share information about your interactions with the website, such as website visits, form submissions, phone calls, and appointment bookings, with Meta Platforms, Inc. for advertising, measurement, and audience purposes. Our website may also use cookies, pixels, tags, and similar technologies from service providers including Google (including Google Maps, Google Calendar, and Google Analytics) and our website host. These technologies may recognize your browser or device over time and across visits. In the case of the Meta Pixel, information about activity on our website may be linked to a social media account or profile if you are logged in to or otherwise use Meta services.

How these technologies are used

These technologies may be used to:

• Keep website features operating
• Remember preferences
• Understand how visitors use the website
• Measure website performance
• Improve navigation and functionality
• Support embedded content and third-party services
• Help protect the website from misuse
• Provide advertising, measurement, and audience insights

Third-party use and controls

We do not control how Meta, Google, or other third-party platforms use information they receive through their technologies, and their use is governed by their own privacy policies. For more information, review Meta's and Google's privacy policies and applicable ad settings.

Your choices

You can manage or disable cookies through your browser settings. You may also be able to opt out of personalized advertising through the applicable platform's advertising settings (for example, Meta and Google ad settings). Blocking or deleting cookies and similar technologies may affect certain website features, appointment tools, maps, forms, or other services.